Case Studies

Multi-faceted Property Company

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Challenge:

  • Market faced new regulation banning a key revenue stream –  tenant fees
  • The client identified landlord management fees as a lever to recoup £6m of the £15m revenue loss from tenant fees
  • Organisation used an acquisition model and had not reviewed pricing in years, resulting in varying price levels

Outcomes:

  • Price increase secured £9m in annual revenue
  • Initiated process to harmonise price discrepancies across legacy accounts
  • Improved confidence in management team to set and achieve bolder pricing ambitions
  • Branch staff more familiar and capable to handle customer complaints and objection

Case Studies

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